Full Property Management

Midnight call about a dead boiler, then silence when rent doesn't land

That's the pattern for landlords who end up searching for full property management. Evenings lost to maintenance requests instead of relaxing. Rent arriving late—or not at all—leaving you to have the awkward conversation with a contract holder (tenant) yourself. Welsh compliance requirements that need chasing on top of everything else.

Full management means we take everything off your hands. You receive a monthly statement showing rent collected and costs deducted. That's your only involvement—unless you want more.

What full management actually means

When we say "full management," we mean it. We become the point of contact for everything related to your property. Your contract holder calls us when the boiler breaks. We chase the rent if it's late. We handle the paperwork when the occupation contract needs renewing. You get the income without the headaches.

Full management is a different relationship altogether, not simply a pricier tier of tenant-find. We stay accountable for how your investment performs for as long as we manage it — long after the vacancy's filled.

Everything that's included

Finding and vetting contract holders

We don't just find someone willing to sign. We find someone reliable. Every prospective contract holder goes through comprehensive referencing: credit checks, employment verification, previous landlord references, and Right to Rent compliance. We receive hundreds of tenant enquiries every month, and well-priced properties typically let within days rather than weeks.

Your property gets professional photography and descriptions, listings across Rightmove, Zoopla, and our own portal, and managed viewings. We handle all enquiries so you're not fielding calls from time-wasters.

Rent collection and arrears management

We collect rent directly from your contract holder and transfer it to you within 5 working days. If rent is late, we act immediately—calls, letters, formal notices. Our structured arrears process catches problems early before they escalate into serious debt.

Importantly, our fee is calculated on rent collected—not rent due. If your contract holder doesn't pay, you don't pay us. That aligns our interests with yours.

Maintenance and repairs

Contract holders report issues to us. We assess urgency, get quotes from our vetted contractors, and handle repairs. You're only contacted for approval on larger items above an agreed threshold. Emergencies are dealt with immediately—no waiting for office hours when there's a burst pipe.

We don't write blank cheques. Our approach balances keeping contract holders comfortable with protecting your profitability. Prompt repairs prevent escalation, but we won't gold-plate solutions when sensible fixes work.

Property inspections

Regular inspections catch problems early. We check that your property is being maintained properly, identify potential issues before they become expensive, and document everything with photos and reports. These inspections protect your investment and give you evidence if disputes arise.

Compliance and legal requirements

Wales has specific landlord regulations that differ from England. Rent Smart Wales registration is mandatory. The Renting Homes (Wales) Act replaced assured shorthold tenancies with occupation contracts. There are requirements around fitness for human habitation, notice periods, and deposit protection.

We track all your compliance obligations: gas safety certificates, electrical installation reports, EPC ratings, smoke and carbon monoxide alarms. When deadlines approach, we arrange the necessary checks. When regulations change, we update your documentation.

We're fully licensed with Rent Smart Wales. When you use us for full management, our licence covers all letting and management activities—you just need to maintain your landlord registration (£60 online, valid for five years).

Occupation contract management

We prepare compliant occupation contracts under the Renting Homes (Wales) Act, protect deposits with DPS, and handle renewals. When a contract ends, we manage the checkout inspection and deposit return process—including disputes if they arise.

Contract holder communication

We handle all day-to-day contact with your contract holders. Questions about bills, requests for minor repairs, queries about the property—they come to us, not you. This protects your relationship and ensures consistent, professional communication.

What you actually receive each month

Every month, you receive a detailed statement showing rent collected, any costs deducted (maintenance, compliance certificates, etc.), and the net amount transferred to you. No surprises, no confusion—just clear accounting of your investment's performance.

You also get access to our online landlord portal where you can view documents, inspection reports, and financial history anytime.

How we compare to other agents

See our full fee breakdown and compare costs →

No lock-in contracts

We don't lock you into long contracts. Rolling agreements with reasonable notice periods—if we're not delivering, you can leave. That's how it should be. We'd rather keep landlords by doing a good job than by trapping them in contracts they can't escape.

Switching from another agent

If you're currently with another agent, we handle the entire transition. We contact your current agent, arrange handover of keys and documents, and notify your contract holders. Most switches complete within two weeks with no gap in rent collection.

Worried about what your current contract holders will think? We communicate professionally, introduce ourselves, and ensure continuity. Most contract holders barely notice the change—except that issues get resolved faster.

Areas we cover

From our Swansea base, we manage properties across South Wales including Swansea, Neath Port Talbot, Llanelli, Cardiff, Bridgend, Carmarthenshire, and surrounding areas. Not sure if we cover your area? Just ask.

Is full management right for you?

Full management works best if you want genuine hands-off ownership. You're paying for ongoing risk management, not just tenant finding. The value comes from having someone accountable for everything—so you can treat your property as an investment rather than a second job.

If you're experienced, local, and want more control, our tenant-find or rent collection services might suit you better — see our full landlord services overview. Letting a shared property instead? Our HMO management service covers the extra complexity.